Shipping Policy

Welcome to IHEALTHTEK! We’re delighted to provide you with quality products and a seamless shopping experience. This Shipping Policy outlines the terms and conditions that govern the shipment of products purchased from our website.

1. Shipping Provider and Costs We use Royal Mail as our shipping provider to ensure reliable and timely delivery. We charge a flat rate of £2.99 for shipping on all orders.

2. Processing Time Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and shipped.

3. Delivery Time Delivery times with Royal Mail are typically 2-5 business days. Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances, such as weather conditions or carrier issues.

4. Shipping Destinations We currently ship only to addresses within the UK mainland. Unfortunately, we do not offer shipping to international destinations, Northern Ireland, or UK offshore islands at this time.

5. Shipping Confirmation and Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the tracking number provided.

6. Shipping Restrictions Certain products may be subject to shipping restrictions due to size, weight, or destination. We will notify you if there are any restrictions that apply to your order.

7. Lost or Damaged Packages In the unlikely event that your package is lost or damaged during transit, please contact our customer service team within 7 days of the expected delivery date. We will work with Royal Mail to investigate the issue and provide a resolution.

8. Address Changes Please ensure that your shipping address is correct before placing your order. If you need to make changes to your shipping address after placing an order, please contact our customer service team as soon as possible. We cannot guarantee that address changes can be made once an order has been processed.

9. Returns and Exchanges For information on returns and exchanges, please refer to our Return Policy.

10. Contact Us If you have any questions or concerns about our shipping policy, please contact our customer service team at support@ihealthtek.co.uk or 0203 476 9072. We are here to assist you and ensure your shopping experience is enjoyable.

Thank you for shopping with IHEALTHTEK!

IHEALTHTEK
124 City Road
London EC1V 2NX
support@ihealthtek.co.uk
0203 476 9072