Return Policy

At IHEALTHTEK, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy below:

Key Points

  • Return Window: You have 14 days from the receipt of your order to initiate a return.
  • Eligibility Criteria:
    • The item must be unused.
    • The item must be in its original packaging.
    • The item must be in the same condition as when you received it.

Initiating a Return

  1. Contact Customer Service: Reach out to our customer service team at support@ihealthtek.co.uk to initiate the return process.
  2. Pack the Item: Securely pack the item, including the original packaging if possible.
  3. Ship the Item: Send the item to the address provided by our customer service team.
    • Return Shipping Costs: Customers are responsible for the return shipping costs.
    • Delivery Service: Use a registered or tracked delivery service for your shipment to ensure we can keep track of your package.

Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Thank you for shopping with IHEATHTEK If you have any questions or need further assistance, please do not hesitate to contact us.